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Support

Jane Austen AI Portraits support

Need help with rendering, credits, saving portraits or account access? Contact support and include the device model, iOS version and a short description of what happened.

Common Questions

Do I need to sign in?

No. You can create a first free portrait without signing in. Sign in with Apple is used for returning users and portrait history.

Why did a render fail?

AI image generation can fail if the uploaded photo is unclear, heavily cropped or blocked by network issues. Try a bright, front-facing selfie and start again.

How do I save a portrait?

Open the finished result and use the save or share controls. iOS may ask for permission to add the image to your photo library.

How do purchases work?

The app is free to download and offers optional credit packs for additional AI portraits after the free first render.